Refund Policy

A Transport LLC aims to provide professional transportation support and related business services based on the specific needs of each customer. Because transportation support requests may involve scheduling, coordination, communication, administrative work, and third-party activities, refund eligibility may depend on the nature and status of the service.

1. General Policy

Customers should contact A Transport LLC as soon as possible if they believe a refund, cancellation, or adjustment may be appropriate. Refunds are not automatic solely because a customer changes their mind after work has begun. Each request will be reviewed based on the applicable service arrangement, payment status, work already performed, third-party costs, and applicable law.

2. Cancellation Before Work Begins

If a customer cancels a service request before A Transport LLC has begun performing the requested service, any applicable refund will be evaluated based on the specific agreement and whether any non-refundable third-party expenses have already been incurred.

3. Cancellation After Work Begins

If work has already begun, the amount eligible for refund may be reduced to account for services already performed, administrative work completed, scheduling work, coordination activities, or other costs already incurred.

4. Third-Party Costs

Some transportation-related activities may involve third-party providers. Amounts already paid to or incurred from third parties may not be refundable if the third party does not provide a refund.

5. Service Disputes

If you believe a service was not performed as agreed, contact A Transport LLC promptly. Provide:

• Name
• Company
• Contact information
• Date of service
• Description of the issue
• Relevant invoice or transaction information
• Requested resolution

We will review the issue and respond as appropriate.

6. Refund Processing

When a refund is approved, it will generally be issued to the original payment method when reasonably possible. Processing time may depend on the payment processor or financial institution.

7. Non-Refundable Charges

Certain expenses may be non-refundable where they have already been incurred or committed, including applicable third-party fees, administrative costs, transaction fees, or other charges disclosed in a service agreement.

8. No Automatic Refund for Delays

A delay, schedule change, or transportation disruption does not automatically create a right to a refund. Transportation operations can be affected by weather, traffic, road conditions, equipment issues, carrier availability, customer delays, facility conditions, government restrictions, and other circumstances outside reasonable control.

9. Unauthorized Transactions

If you believe an unauthorized transaction occurred, contact A Transport LLC promptly. You may also contact your payment provider if necessary.

10. Chargebacks

Customers are encouraged to contact A Transport LLC before initiating a chargeback so that the issue can be reviewed and resolved when possible. Nothing in this policy limits any rights provided by applicable law.

11. Changes to Services

If the scope of requested work changes after the original request, pricing or refund terms may also change. Any material changes should be communicated to the customer before additional work is performed when reasonably possible.

12. Refund Requests

To request a refund or review, contact:

Include the subject: "Refund Request"

13. Review Process

A Transport LLC will review refund requests based on:

• Service agreement
• Work completed
• Payment history
• Cancellation timing
• Third-party expenses
• Customer communications
• Applicable law

14. Policy Updates

A Transport LLC may update this Refund Policy from time to time. The current version will be posted on this page.